Think Tank Software Solutions (TTSS) has officially launched its managed Service Desk – a comprehensive support solution designed to help businesses optimise their IT environments through expert guidance, proactive management, and responsive assistance.
A trusted provider of enterprise software solutions since 2010, TTSS specialises in Ivanti products, helping organisations automate IT operations, enhance digital experiences, and drive improved business outcomes. As South Africa’s only Ivanti Premier Partner, TTSS brings exclusive expertise and tailored solutions that support long-term competitiveness and efficiency in an increasingly digital world.
The new Service Desk offering delivers:
- Access to certified technical experts
- SLA-backed response and resolution times
- After-hours escalation support
- Proactive system health checks
- Upgrade planning and management
By outsourcing service desk operations to TTSS, businesses can reduce internal IT burdens while improving service delivery, uptime, and operational performance.
“We see this as a significant milestone in expanding our professional services portfolio,” said Greg Strydom, Managing Director at Think Tank. “Our managed Service Desk is tailored to meet the evolving needs of our clients, ensuring they get the most out of their IT investment without the burden of managing it internally.”
With continuous monitoring and expert-level support, the TTSS managed Service Desk provides peace of mind and enables clients to focus on their core business, while Think Tank takes care of the technical detail.
This offering is built around the Ivanti platform, known for its robust capabilities in IT service management.
![](https://essentialflavours.co.za/wp-content/uploads/2025/07/Media-Xpose-HiRes-White-scaled.png")